Cash on delivery is not available for cross-border services. Payment is accepted by credit card only.

Shelf life varies by product type. We do not sell near-expiry products unless clearly stated. Special offers or short-dated items will have the expiry date marked clearly.

As a general guide, food products may have around 3–9 months remaining, supplements may range from 6 months to 2 years, and beauty/skincare products are usually best used within 6 months to 1 year after opening.

After your order is confirmed, international delivery usually takes around 2–4 weeks. Customs clearance or unexpected delays may affect the final delivery time.

Members can check order progress from their account order page. Tracking is provided where available, so you can shop with peace of mind.

As this is a cross-border service, international transit, customs clearance, and local delivery are not fully controlled from New Zealand. Tracking is provided where available. Some items may also require additional sourcing time, so exact delivery dates cannot always be guaranteed.

Once an order is confirmed, items and quantities cannot be changed midway. To cancel an entire order, please contact us within 12 hours after placing the order. Refunds will be returned to the original card, with processing time subject to the issuing bank. If an item is out of stock or cannot be supplied within the expected timeframe, we reserve the right to modify or cancel the order. Thank you for your understanding.

Taiwan orders currently use an international consolidated shipping service, with free shipping on orders over TWD $1,200.

Free-shipping thresholds may also apply to other countries. Please check the available options at checkout.

Yes. The store is priced in New Zealand dollars, with local currency display converted using live exchange rates. You can also switch currency from the top of the website.

Sorry, we currently only sell products listed on the website and do not provide sourcing for other items.