Privacy policy

Last updated: August 15, 2025

New Vibes Limited operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a complete shopping experience (referred to as "the Service"). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, shop, or otherwise interact with the Service. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any part of the Service, you acknowledge and agree to the information collection, use, and disclosure practices described herein.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that can identify you or reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot identify you. Depending on how you interact with the Service, your location, and applicable laws, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details: Your name, address, billing and shipping addresses, phone number, and email address.
  • Financial information: Credit card, debit card, and bank account numbers, payment card details, transaction details, payment methods, payment confirmations, and other payment-related information.
  • Account information: Your username, password, security questions, preferences, and account settings.
  • Transaction information: Items you view, add to cart or wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.
  • Communications with us: Information you provide when contacting customer support or making inquiries.
  • Device information: Details about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information: How and when you interact with the Service, including browsing and engagement data.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you create an account, visit or use the Service, contact us, or otherwise provide your information.
  • Automatically through the Service: Information collected from your use of our products or services, your device when visiting our website, and through cookies or similar technologies.
  • From our service providers: When they provide specific technical services or collect/process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on your interactions and the services you use, we may use your personal information for the following purposes:

  • To provide, customize, and improve the Service. This includes fulfilling contracts with you; processing payments; completing orders; remembering your preferences and interests; sending account-related notifications; handling purchases, returns, exchanges, or other transactions; creating, maintaining, and managing your account; arranging shipments; assisting with returns and exchanges; enabling you to post reviews; and personalizing your shopping experience, such as recommending products based on your purchase history. This may involve using your information to better tailor and enhance the Service.
  • Marketing and advertising. We may use your information to send marketing, advertising, and promotional messages via email, SMS, or mail, and to display online ads for products or services based on your previous purchases, cart activity, or other interactions with the Service or other websites.
  • Security and fraud prevention. We use your information to verify your account; provide secure payment and shopping experiences; detect, investigate, and act on potential fraud, illegal, unsafe, or malicious activities; protect public safety; and ensure the security of our Service. If you register an account, you are responsible for safeguarding your login credentials and are strongly advised not to share your username, password, or other login details with others.
  • To communicate with you. We use your information to provide customer support, respond to your requests, deliver effective service, and maintain our business relationship with you.
  • Legal purposes. We may use your information to comply with applicable laws, respond to valid legal requests from law enforcement or government authorities, participate in civil discovery, potential or actual litigation, or other legal processes, and enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain situations, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy. Such situations may include:

  • Sharing with vendors and other third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
  • Sharing with business and marketing partners to provide marketing services and deliver advertisements. For example, we may collaborate with third-party services to support personalized advertising based on your online activity across different merchants and websites. Our partners use your information according to their own privacy policies. Depending on your location, you may have the right to opt out of such sharing for targeted advertising and marketing.
  • When you instruct, request, or otherwise consent to disclosure to third parties, such as for product delivery or using social media widgets or login integrations.
  • Sharing within our affiliates or corporate group members.
  • In business transactions (e.g., mergers or bankruptcy), to comply with legal obligations (including responding to subpoenas or similar requests), enforce terms or policies, and protect or defend the Service, our rights, users, or others.

 

Third-Party Websites and Links

The Service may contain links to websites or online platforms operated by third parties. If you visit sites not controlled or affiliated with us, we recommend reviewing their privacy and security policies as well as terms and conditions. We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of their information. Information you share on public or semi-public platforms (including third-party social networks) may be visible to other users of the Service and/or the third-party platform, and we or third parties may use that information without restriction. Providing such links does not imply endorsement of the content or operators of those platforms unless otherwise disclosed within the Service.

Children’s Information

The Service is not intended for children, and we do not knowingly collect personal information from children under the legal adult age in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, please contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" personal information of individuals under 16 years old as defined by applicable law.

Information Security and Retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information you transmit to us may not be secure during transmission. We recommend not sending sensitive or confidential information through insecure channels.

We retain your personal information for varying periods depending on factors such as the need to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. We may lawfully decline requests in some cases.

  • Access and information rights: You may request access to the personal information we hold about you.
  • Deletion rights: You may request deletion of your personal information we maintain.
  • Correction rights: You may request correction of inaccurate personal information we hold.
  • Data portability rights: In certain cases and exceptions, you may request a copy of your personal information and ask us to transfer it to a third party.
  • Manage communication preferences: We may send promotional emails, which you can opt out of anytime using the unsubscribe option in those emails. Even if you opt out, we may still send non-promotional emails related to your account or orders.

We will not discriminate against you for exercising any of these rights. Where permitted or required by law, we may verify your identity before processing requests. You may authorize an agent to act on your behalf, but we will require proof of authorization and may also verify your identity directly. We will respond to your requests in accordance with applicable laws.

International Transfers

Please be aware that we may transfer, store, and process your personal information outside your country or region of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will do so under recognized transfer mechanisms such as the EU Commission’s Standard Contractual Clauses or equivalent agreements issued by UK authorities, unless the destination country is deemed to provide adequate protection.

Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please email us at info@mykiwishop.co.nz