How to Order

Anti-Fraud Reminder

To protect your transaction security, we will never call to request ATM operations, installment cancellations, or credit card information.

If you receive suspicious calls, please stay alert and avoid providing any personal or payment information. If in doubt, contact us directly through the website’s customer service.


International Shipping and Logistics Information

All orders are shipped from New Zealand, with appropriate international logistics or courier services arranged based on product type and destination.

All orders include tracking numbers and shipping guarantees, which can be checked on the website. If you cannot track your order or have any questions, please contact customer service anytime.

Taiwan Shipping Information

Taiwan orders mainly use consolidated shipping, with our company handling international transport, customs clearance, and related taxes. Customers generally do not need to pay additional import taxes.

Since consolidated shipping is scheduled weekly and not sent immediately per order, it is not suitable for urgent deliveries. Thank you for your understanding.

Shipping to Other Countries

Except for specially marked tax-free or DDP routes, other countries may incur local customs duties, import taxes, or other fees, which must be paid by the recipient.

US Shipping

All US orders now use Duties Delivery Paid (DDP) shipping, with import duties included. There are no hidden extra charges, so you can shop with confidence.

Shopping Process

STEP 1｜Select Products

You can browse products by category or search, add items to your cart, and proceed to checkout. Members enjoy shopping credits, promotions, and order tracking features.

STEP 2｜Enter Shipping Information

Please confirm your products and quantities before entering payment and shipping information. To avoid delivery delays, ensure all details are accurate.

＊＊Taiwan Delivery Reminder

Please provide your full name and address in Chinese for Taiwan deliveries to facilitate local sorting and delivery.

STEP 3｜Complete Payment

Currently, the website only accepts credit card payments. After payment is completed, an order confirmation will be automatically sent to your email. You can also check your order status and purchase history in your member center.

STEP 4｜Order Shipment and Tracking

Tracking information will be provided after the order is shipped.

Different shipping methods may provide:

  • International Logistics Tracking Number
  • Local Courier Tracking Number
  • DHL or New Zealand Post Tracking

You can check delivery progress directly on the website or through the logistics system.

Delivery Times

All products are stocked and shipped from New Zealand, not from Taiwan.

Typical delivery time is approximately 2–4 weeks (excluding holidays).

Actual delivery times may be affected by the following factors:

  • Holidays
  • Weather Conditions
  • Customs Inspection
  • International Flight Scheduling
  • Product Reallocation

We appreciate your understanding in case of any special delays.

Order Modifications and Cancellations

Once an order is confirmed, the items will be prepared and international shipping arranged, so changes to product selection or quantity cannot be made.

To cancel an entire order, please contact customer service within 12 hours of placing the order. Refunds will be processed using the original payment method, with actual credit times depending on your bank.

If products are out of stock, expired, or otherwise unavailable, mykiwishop.co.nz reserves the right to adjust or cancel orders.