Privacy Policy

 

Privacy Policy

 

New Vibes Limited operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a complete shopping experience (referred to as "the Service"). This privacy policy explains how we collect, use, and disclose your personal information when you visit, use, shop, or conduct other transactions through the Service, or otherwise contact us. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any part of the Service, you acknowledge and agree to the information collection, use, and disclosure practices described herein.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that can identify you or reasonably be linked to you or another individual. Personal information does not include anonymous or de-identified data that cannot identify you or be reasonably linked to you. Depending on how you interact with the Service, your location, and applicable laws, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details such as your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and bank account numbers, payment card details, transaction details, payment methods, payment confirmations, and other payment-related information.
  • Account information including your username, password, security questions, preferences, and account settings.
  • Transaction information including items you view, add to cart, add to wish lists, purchase, return, exchange, or cancel, as well as your past transaction history.
  • Communications with us including information you provide when contacting customer support or submitting inquiries.
  • Device information such as details about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including how and when you interact with the Service, such as browsing behavior and interaction times.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Service, contact us, or otherwise provide your personal information;
  • Automatically through the Service including information collected from your use of our products or services, your device when visiting our website, and through cookies or similar technologies;
  • From our service providers when we engage them to provide specific technologies or to collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the type of services you use, we may use your personal information for the following purposes:

  • To provide, customize, and improve the Service. We use your personal information to deliver the Service, fulfill contracts with you, process payments, complete orders, remember your preferences and interests, send account-related notifications, handle purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, assist with returns, enable you to post reviews, and personalize your shopping experience, such as recommending products related to your purchase history. This may include using your personal information to better tailor and improve the Service.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or mail, and displaying online ads for products or services based on your previous purchases, items added to your cart, or other activities on the Service or other websites.
  • Security and fraud prevention. We use your personal information to verify your account, provide secure payment and shopping experiences, detect and investigate potential fraud, illegal, unsafe, or malicious activities and take action, protect public safety, and ensure the security of our Service. If you register an account, you are responsible for safeguarding your login credentials. We strongly recommend not sharing your username, password, or other login details with others.
  • To communicate with you. We use your personal information to provide customer support, respond to your requests, deliver effective service, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable laws, respond to valid legal requests from law enforcement or government authorities, participate in civil discovery, potential or actual litigation, or other legal proceedings, and enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain situations, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such situations may include:

  • Sharing with vendors and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  • Sharing with business and marketing partners to provide marketing services and advertising. For example, we may support personalized advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your information according to their own privacy policies. Depending on your location, you may have the right to opt out of such sharing for targeted advertising and marketing content.
  • When you instruct, request, or otherwise consent to disclosure to third parties, such as for product shipping or using social media widgets or login integrations.
  • Sharing with our affiliates or other members within our corporate group.
  • In business transactions (e.g., mergers or bankruptcy), to comply with legal obligations (including subpoenas, search warrants, or similar requests), enforce terms or policies, and protect or defend the Service, our rights, or the rights of users or others.

 

Third-Party Websites and Links

The Service may contain links to websites or online platforms operated by third parties. If you visit sites not controlled or affiliated with us, we recommend reviewing their privacy and security policies as well as other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of their information. Information you share on public or semi-public platforms (including third-party social networks) may be visible to other users of the Service and/or the third-party platform, and we or third parties may use that information without restriction. Providing such links does not imply endorsement of the content or operators of those platforms unless otherwise disclosed within the Service.

Children’s Information

The Service is not intended for children, and we do not knowingly collect personal information from children under the legal adult age in your jurisdiction. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion of that information. As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" (as defined by applicable law) personal information of individuals under 16 years old.

Information Security and Retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Additionally, information you transmit to us may not be secure during transmission. We recommend not sending sensitive or confidential information through insecure channels.

We retain your personal information for varying periods depending on factors such as the need to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may lawfully decline your request.

  • Access and information rights. You may have the right to request access to the personal information we hold about you.
  • Deletion rights. You may have the right to request deletion of your personal information we maintain.
  • Correction rights. You may have the right to request correction of inaccurate personal information we hold about you.
  • Data portability rights. In certain cases and exceptions, you may have the right to receive a copy of your personal information and request its transfer to a third party.
  • Manage communication preferences. We may send promotional emails, and you can unsubscribe at any time using the opt-out option in those emails. Even if you opt out, we may still send non-promotional emails related to your account or orders.

We will not discriminate against you for exercising any of these rights. Where permitted or required by law, we may need to verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf, but we will require proof of authorization and may also require you to verify your identity directly. We will respond to your requests in accordance with applicable laws.

International Transfers

Please note that we may transfer, store, and process your personal information outside your country or region of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will do so under recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts approved by UK authorities, unless the destination is deemed to have adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please email us at info@mykiwishop.co.nz

 

Customer Data Storage and Protection Your personal data is securely stored in our company’s database system. Access and use of data are strictly controlled under our company’s data authorization policies. Anyone without proper authorization cannot access data through our control systems. Disclosure of Customer Data We will never sell, trade, rent, or otherwise disclose your personal data to other organizations or individuals without your consent. You may choose the extent of personal data you provide; however, insufficient or incorrect data may prevent us from providing complete services. When assisting you with such requests, we may delete your sales records after obtaining your consent and cease using or remove the data accordingly.