Delivery Information

Anti-Fraud Reminder

To protect your transaction security, we will never call to request ATM operations, installment cancellations, or credit card information.

If you receive suspicious calls, please stay alert and avoid sharing any personal or payment information. For any concerns, contact us directly through the website’s customer service.


International Shipping and Logistics Information

All orders ship from New Zealand, with appropriate international logistics or courier services arranged based on product type and destination.

All orders include tracking numbers and shipping protection, which can be checked on the website. If you cannot track your order or have any questions, please contact customer service anytime.

Taiwan Shipping Information

Taiwan orders mainly use consolidated shipping, with our company handling international transport, customs clearance, and related taxes. Customers generally do not need to pay additional import taxes.

Since consolidated shipments are scheduled weekly rather than sent immediately per order, this method is not suitable for urgent deliveries. Thank you for your understanding.

Shipping to Other Countries

Except for items marked as tax-free or DDP, other countries may incur local customs duties, import taxes, or fees, which the recipient is responsible for.

US Shipping

All US orders now use Duties Delivery Paid (DDP) shipping, with import duties and clearance fees covered by us. No hidden extra charges—shop with confidence.

 

 

Shopping Process

STEP 1｜Select Products

Browse products by category or search, add items to your cart, and proceed to checkout. Members enjoy shopping credits, promotions, and order tracking features.


STEP 2｜Enter Shipping Information

Please confirm your items and quantities before entering payment and shipping details. To avoid delivery delays, ensure all information is accurate.

＊＊Taiwan Delivery Reminder

Please provide complete recipient information in Chinese for Taiwan deliveries to ensure smooth local sorting and delivery.


STEP 3｜Complete Payment

Currently, only credit card payments are accepted on the website. After payment, an order confirmation will be automatically sent to your email. You can also check your order status and purchase history in your account.


STEP 4｜Order Shipment and Tracking

Tracking information will be provided once the order has shipped.

Different shipping methods may provide:

  • International Logistics Tracking Number
  • Local Courier Tracking Number
  • DHL or New Zealand Post Tracking

You can check delivery status directly on the website or through the logistics system.

 

 

Delivery Times

All products are stocked and shipped from New Zealand, not from Taiwan.

Typical delivery time is approximately 2–4 weeks (excluding holidays).

Actual delivery times may be affected by the following factors:

  • Holidays
  • Weather Conditions
  • Customs Inspections
  • International Flight Scheduling
  • Product Reallocation

We appreciate your understanding in case of any unexpected delays.

 

Order Modifications and Cancellations

Once an order is confirmed, the items will be prepared and international shipping arranged, so changes to products or quantities cannot be made.

To cancel an entire order, please contact customer service within 12 hours of placing the order. Refunds will be processed using the original payment method, with actual credit times depending on the bank’s processing.

In cases of stock shortages, expiration date issues, or other supply problems, mykiwishop.co.nz reserves the right to adjust or cancel orders.